FAQs

Is there a minimum order value?
No, basically there is no minimum order value for you at Tortillada.

My desired article is sold out, what can I do?
Don't worry, when your desired article is available again, we will notify you by e-mail.
Please indicate on the corresponding item page that you would like to be notified by us.

Which payment methods are accepted?
You have the choice between the following payment methods: Visa-Card, Mastercard, Maestrocard, American Express, PayPal, invoice with Klarna, iDEAL and Bancontact. You can find more information about payment here.

What are the shipping costs?
Shipping within Germany is free of charge. More information about shipping costs to other EU countries can be found here.

How long is the delivery time?
The estimated delivery time within Germany is 2-4 business days.

What are the return policies?
You have the right to cancel your contract within fourteen days without giving any reason. Unfortunately, we cannot assume the costs for the return and must be borne by the customer.
You can read more information about the cancellation policy here.

Still questions? Then please contact us via our contact form.